Refund policy

 

We hope that you love your CH Design products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in their original packaging.

Please note that we do not accept returns on hygiene products such as earrings. We also do not accept returns on:

• Custom or personalized orders
• Items on sale
• Gift Vouchers

Please make sure you choose an appropriate shipping box / bubble mailer for your return to prevent the content(s) from being damaged while in transit.   Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, receive(s) the last item of your order. This period is extended over weekends and public holidays.

To exercise your right of withdrawal, you can initiate a return request directly through your account at https://account.chdesign.shop.

We will reimburse all payments received from you, excluding return shipping costs, which are your responsibility. Reimbursement will be made using the same payment method you used for the original transaction, without undue delay and no later than 14 days after we receive the returned goods.

Please note that the right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised (custom orders)
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (e.g. earrings)
• Gift vouchers